Statistical population included all staff of physical education departments in iran, whose number was 1,225 at the time of the study. This study intends to look into the exhibition of organization citizenship behavior among the staff in the fitness industry since ocb does improve the effectiveness and efficiency. Organizational citizenship behavior organizational citizenship behavior ocb is one of the most widely studied topics in organizational behavior research podsakoff and mackenzie, 1997. The factors affecting organization citizenship behavior.
Organizational citizenship behavior sage publications inc. Organizational citizenship behavior eureka university of oxford. It includes being helpful, caring towards other employees in the organization. The purpose of this study was to survey the relationship between organizational citizenship behavior and organizational commitment. Later, organ 1988 defined organizational citizenship behavior ocb as a. Organ is professor of management at the kelley school of business, indiana university. Ocb is a relatively new concept in performance analysis but it represents a very old human conduct of voluntary action and mutual aid with no request for pay or formal rewards in return. Its construct cleanup time article pdf available in human performance 102. They are not critical to the job, but benefit the team and encourage even greater organizational functioning and efficiency. Organizational citizenship behavior ocb was first illustrated in the work of bateman and organ 1983 24 years ago and has recently been gaining momentum. Key antecedents of organizational citizenship behavior.
Research method is descriptivecorrelative and it was applied based on the related purpose. Organizational citizenship behavior concept was first identified by dennis organ, who is considered to be the father of organizational citizenship behavior in the year 1988. The study examines the relevance of ocb in indian organizations and proposed a new theoretical framework for. Organ and his colleagues bateman, smith and near first coined the term organizational citizenship behaviour in 1983 podsakoff et al. Organ s study suggested that, when these common behaviors are exhibited in.
Its nature, antecedents, and consequences foundations for organizational science series. Organizational citizenship behavior ocb is defined as the context or performance in which any job or task takes place. In the opinion of organ, ocb is vital for the survival of the organization. Organizational citizenship behavior ebook by dennis w. Introduction the term organizational citizenship behavior ocb was first proposed by organ 1998 by stating the 5 dimensions of altruism, civic virtue, conscientiousness, courtesy and sportsmanship. For the last two decades, organisational citizenship behaviour ocb has been a. The concept was first introduced in the mid 1980s by dennis organ 21 and theory on in. In particular, smith, organ and nears 1983 measures of altruism behaviors that provide aid to a specific person and compliance behaviors that involve impersonal contributions to the organization constituted the majority of extrarole behaviors examined in early studies. Near school of business, indiana university it is argued here that a category of performance called citizenship behavior is important in organizations and not easily explained by the same incentives that. A study to improve organizational citizenship behaviors. Research pursuing this line of inquiry has, todate, focused primarily on individuals big five personality traits and general affectivity as predictors of extrarole behaviors based on various ocb frameworks e. For example, organ 1988 defined ocbs as behaviors of a discretionary nature that are not part of the employees formal role requirements, but nevertheless promote the effective functioning of the orga nization p.
Harper marist college abstract an extensive body of research has studied the relationship between organizational citizenship behaviors ocb, environmentsupporting efforts, and individual task performance rating. Organizational citizenship behavior is the technical psychological term for what can be simply defined as the compilation of individual behaviors in a group setting. Over the past three decades, interest in these behaviors has increased substantially. Exploring forms of organizational citizenship behaviors ocb. However, certain types of performance primarily those related to citizenship behaviour will be affected by job. Katzs thesis, subsequently made more explicit by smith, organ. Organ 19883 argued that ocb is held to be vital to the survival of an organization. In industrial and organizational psychology, organizational citizenship behavior ocb is a. In concluding my account of the good soldier syndrome organ, 1988, i freely admitted to some discomfiting softness in a working definition of organiza tional. No doubt some of this interest can be attributed to the longheld intuitive sense that job. Similar statements regarding the impor tance of organizational citizenship behavior, or other. He has taught at all program levels undergraduate, mba, doctoral, executive education in the areas of organizational behavior, human resource management, crosscultural management, research methods, and seniors honors seminars.
The study examines the relevance of ocb in indian organizations and proposed a new theoretical framework for future research with its practical implications. The correlations between ocb and job satisfaction is approximately 0. Organizational citizenship behavior deals with the actions and behaviors that are not required by workers. Evidence indicates that job satisfaction is more closely related to such contributions than to productivity in core job tasks. Organ s study suggested that, when these common behaviors are exhibited in a group setting, it will lead to effectiveness. Treating employees fairly and organizational citizenship.
Organ further elaborated that organizational citizenship behavior. No doubt some of this interest can be attributed to the longheld intuitive sense that job satisfaction. Organizational citizenship behavior research papers. The concept was first introduced in the mid 1980s by dennis organ. A study was conducted to measure the relative contribution of perceptions of procedural justice toward predicting organizational citizenship behavior ocb controlling for the effects of job satisfaction and organizational commitment. Impact of organizational citizenship behavior in an. The mediating effect of subordinates competence and downward influence tactics lee kim lian ucsi university low guan tui vesseltech engineering sdn bhd the objective of this study is to test a theorybased model predicting the relationships between leadership. The good soldier syndrome lexington bookssalomon brothers center series on financial the issues in organization and management series. A study of organizational citizenship behavior among malaysian. Organ 1988 defines ocb as individual behavior that is discretionary, not directly or.
To this end, correlation and mean and standart values have been done to reveal the effects of organizational communication on organizational citizenship behavior. Organizational citizenship behaviour, work satisfaction. Implications and limitations of the study are discussed alongu with suggestions for future research. He has defined as individual behaviour that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes. Although the origin of what is called organizational citizenship behavior, contextual performance, or prosocial organizational behavior can be traced back to classic management and organizational science treatises, serious theoretical and empirical research in the area did not begin until the late 1970s. It is basically being a person who is ready to serve the organization in matters that is outside the scope of hisher job domain. Organizational citizenship behavior might enhance coworkers or supervisors productivity, help coordinate activities, increase the stability of organizational performance, and help the organization attract and retain employees borman, 2004.
Its nature, antecedents, and consequences examines the vast amount of work that has been done on organizational citizenship behavior ocb in recent years as it has increasingly evoked interest among researchers in organizational psychology. The antecedents of organizational citizenship behavior. Learn vocabulary, terms, and more with flashcards, games, and other study tools. A study of organizational citizenship behavior among. Employees in a national cable television company completed a survey containing measures of work satisfaction, affective and continuance commitment, and. Oct 31, 20 the purpose of this study was to survey the relationship between organizational citizenship behavior and organizational commitment. In contrast to task performance or inrole behavior, organizational citizenship behavior ocb refers to employee behavior that is more discretionary, is less likely to be formally linked with organizational rewards, and contributes to the organization by promoting a positive social and psychological climate organ. Originally, organ 1988 defined organizational citizenship behavior as any acts that are discretionaryand not explicitly or directedly recognized by the formal system of performance managementthat tends to enhance the functioning and performance of the organization. Near school of business, indiana university it is argued here that a category of performance called citizenship behavior is important in organizations.
Leadership styles and organizational citizenship behavior. The effects of organizational citizenship behavior in the academic. There is empirical evidence for the widelyheld belief that satisfied workers perform better, but this is correlational, not causal. Dennis organ, a pioneer in investigating organiza tional citizenship behaviour ocb, defines this concept as. Organizational citizenship behavior ocb is considered behavior that benefits others, but is not a part of the employees job description. Organizational citizenship behavior by organ, dennis w. It was first defined by dennis organ in 1988 as an individual behavior which is not rewarded by a formal reward system. The current interest in ocb can be traced back at least to katz 1964. Organizational citizenship behavior linkedin slideshare. This research is also related to this rapidly growing concept of organizational citizenship behavior generally, it is considered that, dennis organ is the father of ocb who gave the concept of ocb in 1988 in a way of proper definition. A study to improve organizational citizenship behaviors mssanz. Employees in a national cable television company completed a survey containing measures of work satisfaction, affective and continuance commitment. Organizational citizenship behavior and the quantity and. View organizational citizenship behavior research papers on academia.
The effect of organizational citizenship behavior on. Bateman and organ 1983 created the term, organizational citizenship behavior and defined it in their research. Organizational citizenship behavior ocb describes employee behavior that supports the social and psychological environment in organizations such as helping behavior towards coworkers or loyalty behavior towards the organization organ, 1997. Sometimes they are inadequate to explain the framework of organizational citizenship behavior.
Exploring organizational citizenship behaviour from an organizational perspective. Furthermore, ocb is not within the role or the range. Dimensionality of organizational citizenship behavior ocb. The relationship between organizational learning and organizational citizenship behaviour.
Researchers dennis organ, walter borman, stephen motowidlo, phillip podsakoff, and scott. Introduction organ 1988, organization citizenship behavior ocb have a variety of forms including altruism, courtesy, sportsmanship, civic virtue and conscientiousness. Because of the importance of good citizenship for organizations, understanding the nature and sources of ocb has long been a high priority for organizational scholars organ, 1988 and remains to be area of interest for many scholars. Dark side of organizational citizenship behavior ocb. Jun 03, 2015 organizational citizenship behavior is the technical psychological term for what can be simply defined as the compilation of individual behaviors in a group setting. Organ further elaborated that organizational citizenship behavior can maximize the efficiency and productivity of both the employee and the organization that ultimately contribute to the effective functioning of an organization. Organizational citizenship behavior ocb refers to discretionary, nonrequired contributions by members to the organizations that employ them. In 1988, organ wrote the formative definition that ocb is individual behaviour that is discretionary, not explicitly recognized by the formal reward. The employees who manifest such types of behaviours demonstrate organizational citizenship behaviour organ. In this research the relationship between organizational commitment and organizational citizenship behavior is examined. Organizational citizenship behaviour ocb is employee behaviour that is not compulsory in job descriptions, and is neither rewarded nor punished by organizational management podsakoff et al. Organizational citizenship behavior ocb and performance.
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